As most of our website is about you, we felt we could take this opportunity to tell you something about us. We want you to trust us and by showing you who we are, this may help you realise that dentists are humans! Especially as we’ll probably have our hands in your mouth at some point, and that’s no position to be in with a complete stranger.
We want to give you the best of everything; that applies to our Berkshire dental team, technology and practice.
Six Promises & Benefits:
We use the latest digital technology along with the highest quality materials and the best UK dental laboratories.
We are committed to our patients interests first, providing you with daily emergency appointment slots.
We are calm and caring in nature and provide you with our time.
Heritage- we have been here for over 50 years serving our local community.
Work together to give you membership plans and affordable ways to pay for first class service.
We have convenient appointments before and after work, school and some Saturdays too.
Code of Practice for Patient Complaints
We want all our patients to be pleased with the service they receive, so we take complaints seriously. If a patient makes a complaint, we will deal with it promptly and courteously. Our aim is to resolve the matter as quickly as possible following the agreed procedure and, wherever possible, to the satisfaction of the patient.
A complaint may indicate a failing on our part, which we can learn from and make improvements to our service. We will adopt a ‘no blame’ approach when investigating a complaint and especially where individuals are identified, with the aim of reach a satisfactory conclusion. We will, at all times, be polite and respectful to our patients.
The Practice Complaints Manager Dr Sandeep Mohal is responsible for dealing with all complaints about our service.
We do our very best to make sure that you can get to see your favourite dental team member but unfortunately on average 40 appointments per month are ‘Fail To Attend’ (FTA), i.e. the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment. The effect of these are:
- An increase in the waiting time for appointments
- Frustration for both staff and patients
- A waste of resources
We ask all our patients and potential patients to inform us if they wish to cancel and rebook their appointment. This can be done via phone 01252 877 309, in person or e-mail (firstname.lastname@example.org), at least the day before your appointment is scheduled. Cancellation of appointments on the same day, just before your scheduled appointment will incur a charge of £1 per minute to cover clinic time.
All newly registered patients must ensure they attend their first appointment. If the patient FTA’s this appointment they will be asked to pay in full for their next scheduled appointment at the time of booking.