Guarantee and Finance

Google Rating

4.9

Tim Wright

12:44 26 Nov 20

Easy and safe. All very well managed from start to finish. Very thorough and gave simple and objective advice. Thank you

Monica

12:51 11 Nov 20

I’ve been going to Confidental for nearly 10 years now and have never had a bad experience. Sandeep and his team are extremely professional, helpful and gentle. The prices are very reasonable for the high level of care you receive and all the staff have always been very polite, great communications too before and after each appointment. My boyfriend had not been to the dentist for over 10 years due to a bad childhood experience and I have finally managed to convert him after seeing Sandeep and receiving a fantastic level of care.

Gemma Shore

14:46 01 Oct 20

I cannot fault anything about my experience with confidental.In a pandemic and I felt perfectly safe, its clean, well managed, friendly, efficient.I called, got an emergency appointment the very next day communication was excellent & the dentist preformed the work there & then no waiting for another appointment 👍

Ian chambers

09:38 25 Sep 20

As ever, excellent in all respects. .Friendly and efficient reception; gentle and encouraging welcome by hygienist. Treatment impeccable.

Nathan Davies

07:36 08 Sep 20

Sandeep and the team were great. Very pleased with the results (implants) and the whole process was really straight forward, managed by a friendly, informative and enthusiastic dentist. Strongly recommend!

Caroline Connolly

19:38 05 Sep 20

Excellent service, pain free filling😁😷

Paul Simkin-Cave

05:30 01 Sep 20

Been a Client here for many Years & always been Happy with their Practice.

Tim Wright

07:42 28 Aug 20

Easy and safe. All very well managed from start to finish. Thank you

Manuela Conciatori

02:13 28 Aug 20

I highly recommend Confidental Dental Practise!I went there for the first time 2 days ago, for an emergency appointment, needing an urgent root canal treatment. I was in so much pain and I was going abroad in a few days, so I was very nervous and stressed by the situation.The receptionist was very welcoming, kind and helpful.In less than half an hour Dr Deepak visited me being very friendly and caring, listening to me, explaining to me very clearly all the options I had in that moment and giving me all the time I needed to make my choice. I really appreciated this.Throughout the whole procedure Dr Deepak made me feel very comfortable and relaxed as he's very professional and friendly.I can't thank the clinic enough for having helped me so quickly and in this amazing way in that difficult moment.Thank you very much.

Paul Best

08:33 04 Mar 20

Visited for a hygiene with Katrina. Received great service and advice again, so very pleased.Followed up with a check up with Deepak. Also receiving great advice.Attention too detail was reassuringly comfortable.

Romy White

11:33 04 Feb 20

I can honestly say that I have received the most professional help from the practice staff together with the most up to date technology. This all goes to make it the most comfortable experience.

Martin Castle

08:12 04 Feb 20

Had crown fitted Monday 3rd February, as always had very professional service from all the staff, and did not feel any painWould recommend Confidental to anyone look ing a good well run dental practice

Mark Newman

13:01 27 Jan 20

It's rare to find such a professional and courteous service in any context. From the reception welcome to the careful explanations and treatment from Sandeep and his team, were all very much appreciated

Nicola Jevons

11:10 07 Aug 19

I'd not been to see a hygienist in let's say too many years to even consider mentioning - one of the reasons being - I was scared. After find Confidential and taking the plunge the two hygienists I saw at Confidental were both so, so lovely and very understanding, and considerate of my nerves and anxiety when carrying out my treatment. In the end it really wasn't all that bad and I have some lovely, much healthier and clean teeth and gums to thank them for - THANK YOU!

Christine Jones

03:20 21 Jul 17

Sandeep and his nurse Una and the Hygienist Michele Nevett are the ones I see and they are all excellent. Attention to detail is remarkable and they always ensure I know exactly what's going to happen and make sure I'm happy and have a lovely smile bye the time I leave the surgery.

Christine Jones

14:15 20 Jul 17

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Our Guarantee

At Confidental, we are confident in our dentistry, provided our patients understand their role in looking after the work we have carried out. Our confidence is reflected in the three year guarantee we give.

It covers treatments done on adult patients during normal use. To ensure it remains valid we ask you to follow a few simple steps:

Attend for your recall appointments at intervals as indicated by your dentist
Attend the hygienist at intervals as indicated by your hygienist
Maintain excellent oral hygiene by effective cleaning and appropriate diet
Wear and use any recommended protective devices, e.g. night guards

We cannot guarantee restorations that have failed due to:

Trauma
Inappropriate care
Additional dental treatment
Active gum disease, or underlying bone disorders
If your clench or grind your teeth
If there is an outstanding balance on account

Due to the nature of some types of treatments, e.g. root canal treatment, guarantees cannot be applied and we will fully inform a patient of these before we begin treatment.

Coverage

Confidental will replace anything that goes wrong within 12 months of the dental treatment being completed. Please see inclusions and exclusions.

Timing

The 12-month guarantee starts upon the date your dental treatment.

Inclusions

Replacement of any dental treatment
Confidental’s fees for replacing any failed work
Confidental’s emergency fees.

Exclusions

Any work not done by Confidental
Accidental damage via internal or external trauma
IV sedation or hospital fees
Emergency work and fees incurred elsewhere
Out of pocket expenses to come to Confidental (i.e. travel costs, money lost for time taken off from work, personal reimbursement, etc.)

We offer a sliding scale to all our services. This would mean that should any item fail in the first year of then we will cover all costs (except lab costs). If it failed between the 1^st and 2^nd year we would charge 33% of the bill. Failure between 2 and 3 would be 66% and anything after 3 years would be 100%

Chrysalis Finance Appointed Representative

Confidental is an Appointed Representative of Chrysalis Finance Limited, which is authorised by the Financial Conduct Authority to carry out the regulated activity of credit broking.

The Confidental payment plan

Are you considering dental treatment, but are unsure about the best way to pay for it? If so, you might be interested in the payment plan[s] we offer to fund your treatment.

How do I apply?

You will need to complete a simple, online credit application, which one of our staff can help you with. The information is transmitted to the lender immediately and a reply is usually received by return. You can then either sign a credit agreement that we print for you, or have it emailed for you to complete at home.

How much can I borrow?

You can borrow between £350 and £50,000, subject to status. You must be over 21 to apply, and you must have lived in the UK for at least 3 years.

Do I have to pay a deposit?

A deposit is not required, but if you want to pay one and so reduce the amount you borrow, this is completely up to you.

How much are the repayments?

Obviously, this will depend on the amount you borrow, whether you pay a deposit and how many months you choose to spread the repayments over. Our staff will show you, completely without obligation, the monthly repayments for your particular treatment.