As most of our website is about you, we felt we could take this opportunity to tell you something about us. We want you to trust us and by showing you who we are, this may help you realise that dentists are humans! Especially as we’ll probably have our hands in your mouth at some point, and that’s no position to be in with a complete stranger.
We want to give you the best of everything; that applies to our Berkshire dental team, technology and practice.
Six Promises & Benefits:
We use the latest digital technology along with the highest quality materials and the best UK dental laboratories.
We are committed to our patients interests first, providing you with daily emergency appointment slots.
We are calm and caring in nature and provide you with our time.
Heritage- we have been here for over 50 years serving our local community.
Work together to give you membership plans and affordable ways to pay for first class service.
We have convenient appointments before and after work, school and some Saturdays too.
Code of Practice for Patient Complaints
We want all our patients to be pleased with the service they receive, so we take complaints seriously. If a patient makes a complaint, we will deal with it promptly and courteously. Our aim is to resolve the matter as quickly as possible following the agreed procedure and, wherever possible, to the satisfaction of the patient.
A complaint may indicate a failing on our part, which we can learn from and make improvements to our service. We will adopt a ‘no blame’ approach when investigating a complaint and especially where individuals are identified, with the aim of reach a satisfactory conclusion. We will, at all times, be polite and respectful to our patients.
The Practice Complaints Manager, Sally, is responsible for dealing with all complaints about our service. A copy of our complaints policy is available on request.
We ask all our patients and potential patients to inform us if they wish to cancel and rebook their appointment. This can be done via phone & answer phone 01252 877 309, in person or e-mail (firstname.lastname@example.org) at least 24 hours before your appointment is scheduled.
Cancellation of appointments less than 24 hours’ notice or missed appointments will incur a charge. For hygiene appointments this is the full charge of the appointment, for dental appointments this is £1 per minute to cover clinic time.