Glowing Report from the CQC

In June 2026 Confidental premises and team were inspected by the Care Quality Commission to review our services, team culture and safety.

Report Summary

The practice had 5 treatment rooms. At the time of our inspection, there was a total of 19 staff, of which there were 4 dentists, 7 dental nurses, 3 dental hygienists, 4 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, a dental nurse and the practice manager. We found the practice had met all regulations. The practice had effective systems to identify and manage risks, including infection prevention and control. Staff had the skills, knowledge and experience to carry out their roles. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.’

People’s experience of the service

‘Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 4 patients. On the day of our inspection, we spoke with and saw patient feedback from a further 9 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included, “This whole operation is efficient and top quality” and “Nice friendly staff, always welcoming”. Patients commented positively about the standards of cleanliness. “Very clean and tidy environment”.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “I particularly like that appointments are not rushed and that there are always slots available for “emergency” use.”

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.’